Payment Information

The No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to make the reservation. Upon check-in, guests must present a photo identification and the credit card used on the website for full payment or guarantee payment.

General Policies

(1) Cancellations:

• The deadline for penalty-free cancellations starts at the beginning of the check-in day. For example, if the check-in is on January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made before 11:59 pm on December 29th.
• Exceptions may be considered, subject to hotel authorization.

(2) Early Departure or No Show:

• Early departure or no show will result in 100% cancellation and penalty.
• Exceptions may be considered, subject to hotel authorization.

(3) Reservation Modification:

• "Non-Refundable" reservations do not allow date or name changes.
• Extending the reservation implies extending the original policies and restrictions.
• Exceptions may be considered, subject to hotel authorization.

(4) Refunds:

• No refunds will be issued for late check-in or early check-out.
• In flexible reservations with full or partial cancellation refunds, they will be processed within 10 business days after the request and corresponding confirmation.

(5) Important:

• Extensions of stay require a new reservation.
• All guests must be properly registered at the time of booking, otherwise additional costs may be incurred at check-in.
• Availability of accommodation at the same property for additional guests is not guaranteed.
• Guests under 18 years old can only check in with a parent or official guardian.
• The price does NOT include applicable hotel service charges, optional incidentals (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at check-out.

Force Majeure Policy

• Natural Disaster:
• Certificate for unused nights valid for 1 calendar year.
• Non-transferable or redeemable for cash.
• Subject to availability and restrictions.
• Natural Disaster Alert:
• No penalty for date changes within 72 hours after the alert.
• No Shows:
• No penalty from the issuance of the alert until 5 days after the hotel's normalization.
• Early Departure:
• Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
• Rescheduling:
• Original rate guarantee for trips within 1 year after the original date.
• Must be rescheduled within 30 days after the natural disaster, subject to seasonal restrictions.
• Policy Changes:
• The policy is subject to change without prior notice.